Returns & Refunds Policy

At UGREEN NAS US, we stand behind the quality of our network-attached storage solutions with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return your hardware in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the NAS device, along with all original cables, accessories, and manuals, into the original box to ensure safe transit.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.