Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions and your shopping experience.
What is the standard shipping timeframe for UGREEN NAS orders?
Orders are typically processed within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days depending on your location.
Does the NAS unit come with pre-installed hard drives?
Our NAS devices are sold as diskless systems unless specified otherwise in a bundle. This allows you the flexibility to choose and install the hard drives that best fit your capacity and speed requirements.
What is your return policy for electronic hardware?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of delivery.
What kind of warranty is provided with UGREEN NAS products?
All UGREEN NAS hardware comes with a standard 2-year limited warranty covering manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How do I receive technical support for my device configuration?
You can access our comprehensive online knowledge base or contact our technical support team via the 'Contact Us' page for personalized assistance with RAID setup and software configuration.